Refund & Return Policy
Transparent refund and return guidelines for a worry-free shopping experience at Greesn
Return Window
Greesn provides a 5-day return window from the date of delivery. Return requests submitted after this period may not be eligible for approval.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in original condition
- Returned with original tags and packaging intact
- Accompanied by a valid order receipt or proof of purchase
How to Initiate a Return
To request a return, please email us at greesnofficial@gmail.com. Once your request is approved, our team will share detailed return instructions. Items sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and offer a quick resolution.
Non-Returnable Items
- Used, altered, or tampered products
- Return requests raised after 48 hours of delivery
- Returns shipped after 144 hours (6 days) from delivery
- Discounted sale items and gift cards
Exchanges
We do not offer direct exchanges. To receive a replacement, please complete the return process and place a new order for the required item after approval.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable courier service to ensure safe delivery of returned items.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method. Refund timelines may vary depending on your bank or payment provider.
Returns & Refunds – FAQs
What is the return window for my order?
You can request a return within 5 days of receiving your order. Requests after this period may not be accepted.
Which items are eligible for return?
Items must be unused, in original condition, with tags and packaging intact, along with a valid receipt or proof of purchase.
How do I initiate a return?
Email greesnofficial@gmail.com with your request. After approval, we will share return instructions. Unapproved returns will not be accepted.
What if I receive a damaged or incorrect item?
Inspect your order upon delivery. Contact us immediately if the item is damaged, defective, or incorrect so we can resolve it quickly.
Are there any non-returnable items?
Yes. Non-returnable items include:
• Used or altered products
• Requests made after 48 hours of delivery
• Returns shipped after 6 days (144 hours)
• Discounted sale items and gift cards
Can I exchange an item?
We do not offer direct exchanges. Please return the item first and place a new order for the replacement.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. Use a trackable courier service for safety.
How long does it take to get a refund?
After inspection and approval, refunds are processed to your original payment method. Processing time depends on your bank or provider.